Settlements
Reconcile your orders with Flex settlements.
Access Settlements
Click Settlements on the side menu of the Merchant Portal.
 `on the side menu](https://files.readme.io/1aa704e-image.png)
.
You can see all the settlements issued by FlexCharge
Click on the image to display it in full screen
| Details | Link that opens the breakdown details for that settlement period |
| Payout Date | Time when the payout was issued |
| Capture Period | Month of capture |
| Total Value | Total amount rescued on that period |
| Flex Fees | Total amount deducted for Flex fees |
| Chargebacks Fees | Total amount deducted because of Chargeback fees |
| Chargebacks Value | Total amount deducted because of Chargeback reimbursement |
| Returns | Total amount deducted for customers refunds |
| Adjustment | Used when some miscellaneous payout adjustments are needed. Will be discussed with merchant beforehand. |
| Reserve | Used for buffer if merchant is experiencing high chargeback rate. Will be discussed with merchant beforehand. |
| Payout | Grand total of Flex payout towards Merchant for |
Settlement details
From the Settlement page, click Details on the settlement you want details for.
Settlement grand total
Top section is the summary of a settlement.
Click on the image to display it in full-screen
| Payout Date | Time when the payout was issued |
| Capture Period | First day/last day of accounting period |
| Payment Ref | Unique reference for that settlement |
| Merchant | Merchant's mid |
| Total Value | Total amount rescued on that period |
| Flex Fees | Total amount deducted for Flex fees |
| Chargebacks Fees | Total amount deducted because of Chargeback fees |
| Returns | Total amount deducted for customers refunds |
| Adjustment | Used when some miscellaneous payout adjustments are needed. Will be discussed with merchant beforehand. |
| Reserve | Used for buffer if merchant is experiencing high chargeback rate. Will be discussed with merchant beforehand. |
| Payout | Grand total of Flex payout towards Merchant |
Items listed in black are added up to payout
e.g. Total Value, Payout
Items listed in red are deducted from payout
e.g. Fees, returns, reserve
Reserve
What's a reserve?
The reserve fund is there to safeguard your Flex account against potential chargebacks and refunds that may occur within each payout period. It is a precautionary measure, ensuring that you're prepared for any unexpected bumps along the road.
How Does It Work?
When calculating your monthly payout, Flex subtract a portion for the reserve fund. This amount is set aside to cover any chargebacks or refunds that might arise from orders made during that period. However, if no such issues occur, the full reserve amount is released back to you in the following month, providing you with additional funds for your business endeavors.
| Dispute rate (%) | Reserve |
|---|---|
| <1% | No reserve |
| >1% - <4% | 10% Reserve for 60 days |
| >4% - <6% | 15% Reserve for 60 days |
| >6% - <10% | 25% Reserve for 60 days |
| >10% | this is above our acceptable dispute thresholds |
Settlement breakdown
The second section breaks down every transaction placed during that period.
| Order Date | Time (UTC) when transaction was placed |
| External Order Id | Your system's reference for that transaction |
| Type | The nature of transaction to be reconciled e.g., order / chargeback / return |
| Amount | The face value of transaction listed |
| Adjustment | Used when some miscellaneous payout adjustments are needed. Will be discussed with merchant beforehand. |
| Reserve | Used as buffer if merchant is experiencing high chargeback rate. Will be discussed with merchant beforehand. |
| Flex Fees | Fee amount for that transaction |
| Payout | Total amount for that transaction |
Items listed in black are added up to payout
e.g. Value, Payout
Items listed in red are deducted from payout
e.g. Fees, returns, reserve
Download a Settlement
Download the spreadsheet by clicking on the Export CSV button on the upper right section of the payout breakdown.
Settlement example
Updated 2 days ago